Bloody emails

A trusted assistant can reduce the burden of email in ways automated systems and inbox filters can not.  They can review your messages quicker and with a far greater regard to your customer needs than any email toolbox can.  Before you choose to delegate your email, ask:

1. how much skill and discretion should I expect from my assistant?
2. what kind of relationship do I have with this person?

Technological solutions mean you do not have to share your password or every single message you get.  Make sure you let your customers know that your assistant can reply to your emails on behalf of you.  Draft templates and signatures so standard replies can be given to standard emails received.